I purchased 2 watches in November, when I received both of them in 10days, I realized I made a mistake on one of the watch. I wanted one for my son, but it is the one for dad. I contacted them via email. Their customer service responded right way with both email and phone call. She helped me picked out the right watch I wanted and emailed me the return label for me to send the previous watch back. The new watch arrived in 3 business day. Thank you so much for the extrodinary customer service.
Katie S.
I customized a watch for my son. I thought it would take forever to get it done! Surprisingly, I got an email literally an hour after I placed order. Their customer service Jenny emailed me to confirm the sayings I would like to engrave on my watch. In the next 2 hours, we worked on 2 different drafts and finally confirm the final design. And on the same evening, I got an email notification that my package is on the way. I never had any website that could respond the customization so fast. Thank you so much, the way your company take care customer is priceless. Thanks.
Jimmy D.
During xmas season, I was looking for the customized gift for my dad. I ordered a wooden watch, and it arrived in 3 business days with priority shipping, everything was fine, until I realized the buckle part was bit loose. I contacted their customer service, they send me a new one before I even send the old one back. Their way of handling customer satisfaction is great. I send back the old one with their return label after I got my new watch.
