Fall Sale!! Up To EXTRA 20% OFF!! All Wooden Music Box Is Available To Customize Now!! beibybamboo@gmail.com

F & Q

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer. These countries include China, India and Europe.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
    Shipping is Free on orders over $45, forever. Holiday shipping policy will be released before the holiday, like Valentine's Day, Father's Day, Mother's Day and Xmas. 
  • How long does it take for an order to arrive?
    This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.
  • NOTE: YOU CAN REQUEST FASTER SHIPPING METHOD IF YOU WOULD LIKE BY CONTACTING US VIA EMAIL: BEIBYBAMBOO@GMAIL.COM

Country

Shipping Timeframes

United States

7-10 Business Days For Customized Watch

7-15 Business Days For Other Customized Items

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

  • Can I have a tracking number?
    We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
  • Where are your warehouse located?
    We currently have warehouses located in Australia, China and Singapore.
  • Can I pay in my local currency?
    The currency will be set to USD by default, this is converted to your currency once you reach checkout.
  • I ordered 2+ items, but only received one... where's my order?
    We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
  • Why my watch arrived in less than a week, but my customized necklace or baby bracelet still on the way?
The engraved watch's process time is shorter than other  personalized jewelry, the engraved watch we usually ship out in 1-2 after we received your order depends on how fast you confirm your design, the personalized jewelry takes up to 5 business days from design, cutting, polishing, plating and assembling, also they ship out from our different warehouse. So they might have from up to 7-10 days differences depends on your specific order. 
      • Why have I not received any order confirmation details?
        Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
        If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
      • What is your refund policy?
        Making YOU happy is our number one priority.  If you do not receive your order within the estimated time frame, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. However, if you ordered item too small and want to return items for refund, please contact our customer service to see whether we can do exchange for you, but you will need to pay for the postage for shipping the items back to our office. Please ship all the items came along with the original package. Additional, you can check our 

        90 Days Return/Exchange Policy

      • How do I contact you?
        If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at beibybamboo@gmail.com and we will reply to your inquiry. 

       

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